Customer Testimonials

Absolutely horrible service. I did not want to leave a bad review but I'm left with no choice. I called the service manager multiple times and left messages for him to call me and I got zero response. I ended up going to West Herr for my inspection and they were great. I will tell everyone possible to stay away from Transitown. What a shame!

Very attentive and didn’t try selling me something I didn’t want or couldn’t afford

Very helpful and fair

Service Department is awesome ! So helpful and wait time wasn’t even that bad either !

(Translated by Google) Thank you so much, you're very kind… (Original) Muchas gracias, son muy amables…

Save yourself frustration and use a different dealership!!!

They will make false promises and the sales people suck. I worked with Peter and he has an attitude and will try and weasel around in the deal. The management had the same bad attitude when I went to complain about Peter. I had an appointment scheduled and when I was 5 minutes away on a 2 hour drive he calls and tells me the clutch is bad in the car. They said they’ll fix the following week yet I never heard back from them again. Terrible. Don’t make the mistake of coming to this dealer.

Jon is a fabulous salesman he was very attentive and caring in car sales

Use over charged me I get my car the next day and still had the same issue and then when I called and left a message to have use call me nack no call back . Use told me one price on the phone then I get there an its way more then use said so ya do tou call that good service

Go to Transitowne if want down to earth, friendly, informative sales people. This wasn’t the first dealership I visited, but it was the last. Fair trade-in deal, and every aspect completely explained.

Very nice customer service. Nothing but positive experience at this dealership.

Work needed was completed in a timely manner.Was kept notified throughout the repair process.Customer service was professional and friendly..Waiting area was clean and comfortable

Excellent service.

I dropped off my vehicle the night before my service appointment and they took care of it right away so I didn't need to leave it overnight and be without a vehicle the next day. It was a nice surprise.

I will continue to be a returning customer as I am always happy with the service from our salesman, Jonathan.

Great service and very quick....

Delivery of the vehicle was great- once you run into a snag after nobody returns a call or email.

Worked with Joe Otto, answered all questions and made the purchase of 2025 Jeep Grand Cherokee and transition very easy and on time

We took our 2022 Pacifica van in for some recall work and it was performed in a timely manner. Service department office people are friendly and courteous.

I had scheduled an appt for a issue with my leased vehicle. Scott, in the service department explained to me what they would be doing while they had the vehicle. I was called a few hours later and given the repair options I had. The part was 9rdered and I was called later that day with an update as to when I could expect to bring vehicle back in for repair.

Fast and courteous

We called while on an out of state trip realized we were over on milage with starter oil. They got me knowing we were being worked in.

The servixe department is fabulous got you in fast service was done correctly, they kept you updated during the whole process checkout was easy and the vehicle was right next to the door on the way out definitely returning for any service issues here

What can i say 30 minute oil change and inspection and friendly service writers i found my service department thanks guys

Peter Tupis made everything incredibly easy for me. Their finance manager got me an amazing plan and I never once felt like i was being taken advantage of and they treat you like family. Thank you so much Peter! I’m loving my EcoSport!!!

Quick service, polite, and knowledgeable.

I can’t give zero so here goes. My daughter buys her first vehicle after college and getting her first job. ‘18 Tiguan. If you don’t know these vehicles all have one faulty cylinder. No recall. They sold my daughter this vehicle knowing the cylinder problems. So - After my wife had THE EXACT PROBLEM fixed (she also has Tiguan) at VW of OP - my daughter brings this hunk of junk into transit town - with signs of the issue and they basically tell her to bug off. Nice. Now the car is basically dead and my daughter is ... Read More

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Google - Sep 1, 2026

I can’t give zero so here goes. My daughter buys her first vehicle after college and getting her first job. ‘18 Tiguan. If you don’t know these vehicles all have one faulty cylinder. No recall. They sold my daughter this vehicle knowing the cylinder problems. So - After my wife had THE EXACT PROBLEM fixed (she also has Tiguan) at VW of OP - my daughter brings this hunk of junk into transit town - with signs of the issue and they basically tell her to bug off. Nice. Now the car is basically dead and my daughter is going to be ass over tea-kettle paying for a car that’s dead…and of course a new one so she can drive to work to pay her car now 2 car payments. Way to help a kid get a start guys!!! Never buy a car here and Volkswagen blows. Ever since the air emissions recall VW sucks. THANKS Transitowne!!!

If I could give a negative review for the service dept I would. The lady I spoke to was very snotty and rude. The service manager I left two voicemails for and zero calls returned. You have an appointment and make sure the vehicle is there for them just for their tech to only work half day and get called asking to pick up vehicle before it’s fixed and to make an appointment for another day. Not very customer friendly in my opinion.

Steve at the service desk got me in fast for my inspection.

Super friendly people. Quick service, professional and a great job by every person. I met there!

Service was friendly and quick

They robbed me without a gun. Came in to get my tccm programmed. Scott called and said it was programmed and it will be $159. Then called me back and said it couldn't be programmed and I had to buy the part from them $520. Said ok . Thet part is plug and play and only takes 30 seconds to pop in . I came to pick up my truck and they charged me 2 hours of labor smh. $980 later. I would never recommend them . They are Straight scamming people.

Extremely competent service staff

Service was on time and upfront. Scott and team were very friendly and knowledgeable. Will continue to do business here!

Service Tech Scott Addeo was very knowledgeable and very accommodating when it came to servicing my Jeep Cherokee.

brand new truck, uconnect error msg every start. waited two weeks for vehicle appointment, 7am Monday, as of 845 no service tech on vehicle yet, service advisor asked what issue was again and started googling issue on internet at 9am after I posted issue, screen shots and resolutions in appointment description. basic software reload disruption. tech ripped apart gps antennas , so now I have two error msgs every time I start truck. service advisor gave me no paperwork on appointment, my only assumption is because the tech broke more than they fixed. I was told a Stellanis service request will be ... Read More

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Google - Aug 12, 2026

brand new truck, uconnect error msg every start. waited two weeks for vehicle appointment, 7am Monday, as of 845 no service tech on vehicle yet, service advisor asked what issue was again and started googling issue on internet at 9am after I posted issue, screen shots and resolutions in appointment description. basic software reload disruption. tech ripped apart gps antennas , so now I have two error msgs every time I start truck. service advisor gave me no paperwork on appointment, my only assumption is because the tech broke more than they fixed. I was told a Stellanis service request will be opened and I will be contacted. after 2 weeks no contact, service advisor doesn't recall visit, I have no paperwork to reference, so I guess I wasted a day at the dealership all in my head. BTW after 4 days truck batteries were completely dead , assuming a short somewhere. another dealership fixed the issue. truck ran fine for 3 months prior, so seems reasonable the tech caused the short. will never use dealership again.

Great dealership very friendly sales reps. I worked with Peter he was the best! Got me a great deal for a lease on a brand new ram!

First the good: Purchased my vehicle September 2024. No Hassling, no upselling, gave me exactly what I was looking for. Left thinking, I'd definitely go back. Fast forward to yesterday August 2026, I brought it there for a minor recall and asked them to patch a tire (what was I thinking). Told me that my 2 year old OE tires (manufactured 24th week of 2024) were too far gone with dry rot to be repaired. On top of that they wouldn't even pass inspection! Today I brought it to the mechanic I've used for years and lo-and-behold. Not dry rotted, would ... Read More

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Google - Aug 5, 2026

First the good: Purchased my vehicle September 2024. No Hassling, no upselling, gave me exactly what I was looking for. Left thinking, I'd definitely go back. Fast forward to yesterday August 2026, I brought it there for a minor recall and asked them to patch a tire (what was I thinking). Told me that my 2 year old OE tires (manufactured 24th week of 2024) were too far gone with dry rot to be repaired. On top of that they wouldn't even pass inspection! Today I brought it to the mechanic I've used for years and lo-and-behold. Not dry rotted, would pass inspection, and they can patch the tire. Now to be fair, there was more wear on 2 tires (that weren't leaking). Oh and they didn't event get the mileage of my vehicle right! FYI I did call back yesterday and gave them a chance to clean it up, but they doubled down. After a great sales experience, they's lost a customer on scammy service. Nice job!

Would not recommend doing business with this dealership or Corey Collins, the salesman that sold me the vehicle. Over 6 weeks after purchasing a vehicle, I still do not have the 2nd key that I was promised at the time of sale. First I was told it was held by the title clerk, then I was told it was lost, but they wanted more time to locate it. Then I was told they were ordering a key and it would be there in a few days. Never heard anything so I checked in again, and the salesman told me the key ... Read More

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Google - Jun 30, 2026

Would not recommend doing business with this dealership or Corey Collins, the salesman that sold me the vehicle. Over 6 weeks after purchasing a vehicle, I still do not have the 2nd key that I was promised at the time of sale. First I was told it was held by the title clerk, then I was told it was lost, but they wanted more time to locate it. Then I was told they were ordering a key and it would be there in a few days. Never heard anything so I checked in again, and the salesman told me the key was being delivered Thursday and we made an appointment on Friday to have it programmed. When I contacted him before driving to the dealership, he said the key hadnt been delivered and he was on his way to his house to see if it was there. Why would the key be delivered to the salesmans house instead of the dealership? Because he ordered one off amazon, allegedly because he had to pay out of his own pocket. I called the parts department and they had one on the shelf. But had no knowledge of my appointment. I attempted to talk to a manager but was transferred 3 times and got voicemails or hung up on. When I was looking at vehicles initially, they could not find the keys for multiple vehicles. When I picked the vehicle I wanted to look at, it was at another location, and when I had arrived after work, 8 hours later, the wrong vehicle had been transferred and I had to come back the following day. The whole process was a complete waste of time, every step of the way and the customer service is non existent. I was given an online price and told they could take a little more off of that, but when I went to sign the paper work, the price was higher than the online price. I had to wait for that to be corrected again. When I finally took delivery of the vehicle, I put my own registration sticker on and installed the plate holders and transferred my plates, because no one was taking care of anything and the salesman had already moved on to the next customer. I was completely lied to multiple times and would not even trust this dealership with servicing my vehicle in any fashion after my experience with them. I have had significantly more pleasant experiences buying vehicles on facebook marketplace.

The service guy failed to ley Mr know in person that Stelantue will pay for a rental car while my car is in the shop for manufacturers warranty which costed me $200 in Ubers until I call back a few days and ask the manager and ask to resolve this how am I not gonna have a car ? Then he provided the right information they just don't care about the customer anymore is like screw him. Hope manager Travis or someone sees this and do something about it. Also left the complain with the district attorney for consumers so they ... Read More

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Google - Jun 5, 2026

The service guy failed to ley Mr know in person that Stelantue will pay for a rental car while my car is in the shop for manufacturers warranty which costed me $200 in Ubers until I call back a few days and ask the manager and ask to resolve this how am I not gonna have a car ? Then he provided the right information they just don't care about the customer anymore is like screw him. Hope manager Travis or someone sees this and do something about it. Also left the complain with the district attorney for consumers so they can make them do right for the customers.

Went to this dealership knowing exactly what I wanted and ready to buy on March 28th. They had an easy guaranteed sale. I went to West Herr and walked out with my brand new 26 Ram that day. Salesman absolutely clueless and the management too. I have been waiting for an extended warranty rebate for almost 5 months. I was told 6 weeks. Been there twice since. Fed up with this lousy dealership. Get a quote here with these clueless people and then take it to West Herr. They will beat it and the people there actually know their shit.

Thank you Travis for dropping the phone on me for no reason

I brought my new truck in for an oil change which they said would take 30 to 45 minutes. It took an hour and a half. Then I get my truck home and notice a big dent that was not there before. I called and let them know which they said they were going to have the service advisor call me. 2 Days later and more phone calls and messages I have yet to hear back. Be aware that this dealership lacks accountability. Do not recommend doing business with this dealership.

This place is so unprofessional they never return your call PIETER was very nasty to me at first he came off as pleasant they don’t want to do their job and my vehicle having problems it’s something going on with my vehicle as far as the struts I took it to them and the manager of service told me that it was a rock in between the whale he came up with that narrative it’s so sad that you purchased a vehicle from a company that you thought you can trust and you keep having problems with ... Read More

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Google - May 12, 2026

This place is so unprofessional they never return your call PIETER was very nasty to me at first he came off as pleasant they don’t want to do their job and my vehicle having problems it’s something going on with my vehicle as far as the struts I took it to them and the manager of service told me that it was a rock in between the whale he came up with that narrative it’s so sad that you purchased a vehicle from a company that you thought you can trust and you keep having problems with the vehicle and nothing to be done the vehicle is very loud making a ticking noise

We made an appointment to have the computer reset for an emissions bulletin. Rebecca texted saying we didn’t have an appt and didn’t know why the car was there. We told her we set it up for 5/4 and left the bulletin with the key and what was needed to be done. She was very rude telling my husband that we should have diagnostics done on the car and we indicated that was done - had a smoke test performed 3 times and it was determined that there was no emissions leak that we just needed a reset of the ... Read More

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Google - May 8, 2026

We made an appointment to have the computer reset for an emissions bulletin. Rebecca texted saying we didn’t have an appt and didn’t know why the car was there. We told her we set it up for 5/4 and left the bulletin with the key and what was needed to be done. She was very rude telling my husband that we should have diagnostics done on the car and we indicated that was done - had a smoke test performed 3 times and it was determined that there was no emissions leak that we just needed a reset of the computer based on the bulletin. I called about 3 pm that day and left a message to check the status of the car. Never received a call. I called back again and was put to Rebecca who again was very rude when I asked about the status of the car. She indicated she texted the number on file and proceeded to tell me that check engine light was still on after running the reset and she indicated that they would need to do more diagnostic testing. We just decided to pick up the car and would take elsewhere. Upon picking up the car and starting it the check engine light was off. It is now 4 days later and the check engine light is still off. Apparently they have no idea what they are doing. In addition my driver seat settings are no longer working The seat does not move back when the car is shut off and when hitting the seat positions nothing happens. I now have to take it in to figure out what they did to my seat

Everything was good until sales manager changed his mind on a $200.00 accessory that the sales person agreed would be in the deal. Numerous phone calls with sales and they said the accessory was ordered and would be mailed. 3 months later and nothing. Lied to my face.

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Review Title: Extremely Disappointing Experience – Beware My 21-year-old daughter had her car towed to Transit Town in Elma after it wouldn’t shut off and was stuck in park. The vehicle sat there for an entire week before we heard anything meaningful. We were then told the issue was the battery—despite the fact that the problem was clearly related to the car being stuck in gear. They replaced it anyway and charged $550. Not surprisingly, that didn’t fix the problem. After I called to question this, I was met with unprofessional behavior and even hung up on—twice. We ... Read More

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Google - Apr 24, 2026

Review Title: Extremely Disappointing Experience – Beware My 21-year-old daughter had her car towed to Transit Town in Elma after it wouldn’t shut off and was stuck in park. The vehicle sat there for an entire week before we heard anything meaningful. We were then told the issue was the battery—despite the fact that the problem was clearly related to the car being stuck in gear. They replaced it anyway and charged $550. Not surprisingly, that didn’t fix the problem. After I called to question this, I was met with unprofessional behavior and even hung up on—twice. We were then told additional diagnostics would be needed for another $158, and they refused to release the car unless payment was made. I left a message for the service manager and never received a call back. We ultimately had the car towed elsewhere. Within one minute of inspection, another mechanic found the real issue: a bottle cap lodged in the transmission. Problem solved—no charge. This experience felt like a clear case of taking advantage of a young customer who didn’t know better. The lack of professionalism, poor diagnosis, and unwillingness to communicate properly was unacceptable. I strongly recommend taking your business elsewhere.

This experience has been the single worst I've ever had. We purchased my daughter's vehicle last year and bought the extended warranty offered to cover unexpected expenses. More than a month ago we dropped the vehicle off to be serviced as it was having a noticeable issue accelerating. A week passed by with no contact so I reached out. I was told that they didn't have an answer but they would follow up. Days pass by again and no follow up so I call back again to be told that they still don't know but it ... Read More

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Google - Apr 21, 2026

This experience has been the single worst I've ever had. We purchased my daughter's vehicle last year and bought the extended warranty offered to cover unexpected expenses. More than a month ago we dropped the vehicle off to be serviced as it was having a noticeable issue accelerating. A week passed by with no contact so I reached out. I was told that they didn't have an answer but they would follow up. Days pass by again and no follow up so I call back again to be told that they still don't know but it might have to go to Ford. Told to follow up again. After two weeks I still had no answers and then couldn't reach anyone at the service department. Messages left went unanswered. I finally reached someone who told me they couldn't really help because they weren't working the claim and to call back on Monday. So I did. No answer, left message, no call back. I finally stopped into the shop so that someone would talk to me. I was only then told that the car was released to Delacy Ford. Since then, it's been almost three weeks of waiting for them to diagnose, then them having trouble getting Transitowne to file the claim. Followed by more problems getting Transitowne to follow up on the claim. Now my daughter has been without a vehicle for almost a month and a half. We've still had to make payments on the car. Paid for insurance on the car. We're barely any closer to getting this resolved than the day I dropped it off. The worst part is that I have received ZERO phone calls from Transitowne throughout this absolutely horrendous experience. I've been beyond patient but at this point I didn't believe anyone at that dealership cares about our situation.

Yesterday I stopped there for help with my 2022 Ram 1500 to find where is the fuse for the lighter that is on the dash. The parts department said they can’t help as they do not have access to the fuse panel diagram. Then I went to service and was told the same thing after he asked me if I bought the Ram at their store. But they asked me to book an appointment!! Even the service manual did not help! So I went to west Herr Ram of orchard Park and the service manager Mike found the answer and where ... Read More

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Google - Apr 11, 2026

Yesterday I stopped there for help with my 2022 Ram 1500 to find where is the fuse for the lighter that is on the dash. The parts department said they can’t help as they do not have access to the fuse panel diagram. Then I went to service and was told the same thing after he asked me if I bought the Ram at their store. But they asked me to book an appointment!! Even the service manual did not help! So I went to west Herr Ram of orchard Park and the service manager Mike found the answer and where the fuse box was located and what number it is. $7.00 later all fixed. Thank you West Herr Joe

Don't call her for trying to get service info. They will place you on hold then just hang up on you. Def wont do any business here. Lady didn't even know what I was talking about, but she's in service lol

Horrible. They take their sweet time doing everything. Rude, dismissive, I mean the list goes on. It’s always a run around when trying to even get a loaner or rental car

Just moved to the area and needed to get my breaks done. Went to drop it off at the service department and the old guy there basically told me i didn’t have an appointment while i was trying to show him the text message from them. Completely rude and disrespectful when i called him out on it he didn’t care.

Regarding the Service Dept. Do not subject yourself to their disrespect and false statements about your vehicle. They sent me away with no solution, no nothing, after 3 consectutive weekly appointments. My issue was a total safety hazard. The rudness of the Advisors was off the charts. Do not get there before 7:30am, for your 7:30am appt, because the door will not be open. I was scolded because I tried to get in at 7:27am! And my truck was not manufactured in Canada, as they told me that was the reason they couldn't fix my issue. I called MOPAR that ... Read More

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Google - Mar 16, 2026

Regarding the Service Dept. Do not subject yourself to their disrespect and false statements about your vehicle. They sent me away with no solution, no nothing, after 3 consectutive weekly appointments. My issue was a total safety hazard. The rudness of the Advisors was off the charts. Do not get there before 7:30am, for your 7:30am appt, because the door will not be open. I was scolded because I tried to get in at 7:27am! And my truck was not manufactured in Canada, as they told me that was the reason they couldn't fix my issue. I called MOPAR that night and they confirmed it was made in the USA! Way to go team.

A buddy had his car in their service shop. I call last week and get confirmation the car needs a starter. They give me an estimate and tell me if can be done by end of day. I then buy this car off my buddy based on that information. After not hearing back for a week I call and am told that information is false it is a whole different problem that they can’t fix. Not only did nobody call me to update this but left me with a “i don’t know what you want me to do” ... Read More

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Google - Mar 10, 2026

A buddy had his car in their service shop. I call last week and get confirmation the car needs a starter. They give me an estimate and tell me if can be done by end of day. I then buy this car off my buddy based on that information. After not hearing back for a week I call and am told that information is false it is a whole different problem that they can’t fix. Not only did nobody call me to update this but left me with a “i don’t know what you want me to do” completely unprofessional. How do you go from it can be fixed by end of day for this amount to actually just pay the diagnostic fee and tow it away we can’t help you. Again with no formal update. Just left me hanging for 6 extra days til I called back in

DO NOT SERVICE YOUR VEHICLE HERE!! I brought in my car to have an oil change and take care of a recall light. They corrected the recall and called me back to pick up the vehicle. Upon my arrival, they realize that they didn’t do the oil change. I had to leave the vehicle overnight and picking it up in the morning an hour late and my oil was finally changed. Whoever did my oil change forgot to put a gasket in and 30 mins into driving, I get a low oil pressure on my dashboard with a check engine ... Read More

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Google - Feb 21, 2026

DO NOT SERVICE YOUR VEHICLE HERE!! I brought in my car to have an oil change and take care of a recall light. They corrected the recall and called me back to pick up the vehicle. Upon my arrival, they realize that they didn’t do the oil change. I had to leave the vehicle overnight and picking it up in the morning an hour late and my oil was finally changed. Whoever did my oil change forgot to put a gasket in and 30 mins into driving, I get a low oil pressure on my dashboard with a check engine light. Turns out my oil level was completely depleted, and it spilled all over my engine bay and everything else causing my car to smell like oil inside. This could’ve completely destroyed my engine have I driven for another 15 to 20 minutes. I was close to a shop in Williamsville which corrected the issue and told me to NEVER take it to them again as he has never seen this level of unprofessionalism, incompetency and negligence. I called the dealership twice since then to ask for a refund and no one’s returned my calls. It’s a shame for such a big company to be so unorganized and show disregard to their customers. I would put zero stars if I could.

I purchased a used Hyundai w/ a extended warranty w/ rental/loaner coverage. Brought my car in for an issue, after having the car for hours, I was told to take my car to a Hyundai dealer despite them selling me the car and warranty. The dealer ship sent my car to another dealer who as of today estimates my car wont' be ready till next month. The warranty only covers 5 days of reimbursement. Service shop was no help. So if you buy from here, even with a warranty don't be surprised if you go w/o your car ... Read More

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Google - Feb 20, 2026

I purchased a used Hyundai w/ a extended warranty w/ rental/loaner coverage. Brought my car in for an issue, after having the car for hours, I was told to take my car to a Hyundai dealer despite them selling me the car and warranty. The dealer ship sent my car to another dealer who as of today estimates my car wont' be ready till next month. The warranty only covers 5 days of reimbursement. Service shop was no help. So if you buy from here, even with a warranty don't be surprised if you go w/o your car a month or more.

I was reassured my car was fixed and was not. There have only been problems since I got this car.

I would like to start with the fact that if I could give zero stars I would. They never answer the phone to make a service appointment nor do they call back when you have left multiple voicemails. Then when you do make an appointment online they cancel less that 24 hours before appointment stating they feel there would not be enough time to resolve your check engine light issue for you 2:15 appointment when they close at 5pm. Also when they do call to cancel they make sure it is right before they close so you cannot call them back (not ... Read More

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Google - Jan 23, 2026

I would like to start with the fact that if I could give zero stars I would. They never answer the phone to make a service appointment nor do they call back when you have left multiple voicemails. Then when you do make an appointment online they cancel less that 24 hours before appointment stating they feel there would not be enough time to resolve your check engine light issue for you 2:15 appointment when they close at 5pm. Also when they do call to cancel they make sure it is right before they close so you cannot call them back (not like they would answer anyway)

I would not recommend buying a vehicle here. I went in on Friday Oct 31st to look at some used trucks. Ended up deciding to buy a new truck instead. Sat down with sales consultant Ray, he found a truck that met the package I wanted in "Syracuse". I told him I wanted the truck, and offered to leave a deposit. I was told no need to leave a deposit, he would contact the dealership in "Syracuse" to get the truck. He then printed me off the window sticker that showed every standard, and options the ... Read More

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Google - Nov 19, 2025

I would not recommend buying a vehicle here. I went in on Friday Oct 31st to look at some used trucks. Ended up deciding to buy a new truck instead. Sat down with sales consultant Ray, he found a truck that met the package I wanted in "Syracuse". I told him I wanted the truck, and offered to leave a deposit. I was told no need to leave a deposit, he would contact the dealership in "Syracuse" to get the truck. He then printed me off the window sticker that showed every standard, and options the truck had on it, along with the VIN number. I called Monday to see if there was any progress on getting the truck brought in from "Syracuse". I was told the dealership hadn't responded to him yet. I stopped in Tuesday Nov 4th to inquire on the truck from "Syracuse". I was told the Dealership still hasn't responded to them yet, and Ray said they would contact them again. I stopped back in on Wednesday, and I asked again if there was any updates. Again still no update, but I was guaranteed they could get the truck by Friday from "Syracuse". At this time they took a $500 dollar deposit. Now it's Thursday November 6th at noon, I stop in to bring an additional $11,500 towards the truck. At that point Ray told me he finally heard back from the dealer in "Syracuse", and someone was interested in the truck, and they were going to give the customer until Monday to decide if they wanted the truck. If the customer didn't want the truck they would be willing to transfer the truck then. Now in the mean time since last Friday (6 days ago) I sold my existing truck, and had no vehicle to drive, and needed to get rides to try to buy this truck. So I left the dealership feeling like i have been strung along for 6 days, angry, and extremely frustrated. I did not leave the additional money. I got home and jumped online to Ram's website, I put the info into the website on what I was looking for. 3500, Bighorn, single rear wheel, 8 foot box, and the gas 6.4 motor. One popped up at Rock City down in little valley. I went to Rock City's website and found the truck. I started to go thru the standard, and options on the truck it had everything the "Syracuse" truck had same color and everything. I get down to the bottom of the page, and look at the VIN number. It was the exact same truck that was in "Syracuse". So I call Rock City and spoke to Chris in sales there. He told me that it was in stock, and not spoken for. I scheduled an appointment for the next morning at 9 am to go see the truck. Walked in at 9, and walked out at 9:20 with the deal done, and off to my credit union to get the remaining balance. Rock City beat Transitowne's orice also. I was back to Rock city by 2 pm, and drove my new truck home. I will buy all my new vehicles at Rock City from now on. Rock City told me Transitowne only inquired about the truck on Thursday the 6th. So I was sturng along, and lies to for 6 straight days. The "Syracuse" truck was in Little Valley all along. Do not trust theTransitowne Dealer group. They will lie to you throughout the entire process.

Been taking my truck to get some issues fixed be their service department and I keep getting the run around. As of right now, this is the worst experience with a service department I have had in my life. Not recommended.

Service department told me a needed major repairs. After a second opinion no repairs were nessacary. I don’t recommend the service department.

Will never ever take any vehicle i own there again.ive not only had one bad experience with this place but 3. I Took my 2021 jeep into dealership to fix my heated seats and steering wheel .2 days after dropping it off they call to say the warranty company will only pay for 2.5 hours to fix issues which of coarse they were unable to do so it cost me over 600.00 .We pick jeep up and realize none of what we paid to be fixed was fixed so we have to take it back.They offer a rental car and when I return ... Read More

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Google - Oct 2, 2025

Will never ever take any vehicle i own there again.ive not only had one bad experience with this place but 3. I Took my 2021 jeep into dealership to fix my heated seats and steering wheel .2 days after dropping it off they call to say the warranty company will only pay for 2.5 hours to fix issues which of coarse they were unable to do so it cost me over 600.00 .We pick jeep up and realize none of what we paid to be fixed was fixed so we have to take it back.They offer a rental car and when I return with jeep there is no rental waiting . I have to get to work so can't leave car .Like I stated in the beginning this is third issue with them sending back vehicles they said they fixed to pick up and find out problem hasn't been fixed. It's very inconvenient .The incompetence is UNBELIEVABLE!!!!

Not a happy customer! Brought my truck in because check engine light was on. They had my truck for 2 days a week later check engine light is back on! I paid a deductible just for the problem to continue.The temperature is below freezing and I can not even use my remote start 🤬

The service department is very friendly and worked hard to accommodate the repair on my vehicle which was under warranty. I was very grateful to have the vehicle door working again. I did notice after I got it home that there was a noticeable scratch on the door that wasn't there before. That was disheartening as I try to keep the vehicle looking as new as possible and I brought it right home.

Decided to have brakes replaced by the dealership 3 years ago because they offered a good deal by using their credit card. This year my husband decided to replace the brakes himself. Wasn’t my husband surprised when he seen that there was no brake lining on the parking brake shoes on the drivers side. This should have been reported to him when the brakes were replaced and we would have paid to have this done at the same time. Instead, we have been driving around for 3 years without a proper parking brake. It took 3 weeks to get a return call ... Read More

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Google - Aug 23, 2025

Decided to have brakes replaced by the dealership 3 years ago because they offered a good deal by using their credit card. This year my husband decided to replace the brakes himself. Wasn’t my husband surprised when he seen that there was no brake lining on the parking brake shoes on the drivers side. This should have been reported to him when the brakes were replaced and we would have paid to have this done at the same time. Instead, we have been driving around for 3 years without a proper parking brake. It took 3 weeks to get a return call from the service manager, Rob Murdock. He told my husband to bring the truck in on 8/14/25 to get this fixed. The “fix” took all day, replaced the rear park brake shoes. The invoice states “don’t use parking brake- they will freeze up. Needs park brake levers and hardware “ This is totally unacceptable and truck returned to us unsafe once again!! Will never do business with this dealership again! Not sure what type of technicians they hire? A person cannot be expected to look at the repairs after completion, it is expected that repairs would be in compliance with safety laws.

Vehicle in shop now 31 days. Wrong parts ordered, a week to realize was wrong part received. This set off sensor light. In shop multiple times for a simple noise in the front end. Tough on them returning phone calls to. Yelled, talked, tried reasoning and here we are. 2020 Jeep Grand Cherokee with 28,000 miles. Anyway spoke with the Service Manager and was told to be here at 7 am to pick it up. And!!! Doesn’t open until 7:30. Bought three previous vehicles from them, won’t be a Fourth. Also replaced front end parts and they it seems were incorrect as now ... Read More

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DealerRater - Aug 6, 2025

Vehicle in shop now 31 days. Wrong parts ordered, a week to realize was wrong part received. This set off sensor light. In shop multiple times for a simple noise in the front end. Tough on them returning phone calls to. Yelled, talked, tried reasoning and here we are. 2020 Jeep Grand Cherokee with 28,000 miles. Anyway spoke with the Service Manager and was told to be here at 7 am to pick it up. And!!! Doesn’t open until 7:30. Bought three previous vehicles from them, won’t be a Fourth. Also replaced front end parts and they it seems were incorrect as now they state noise may be from right passenger shock, unbelievable and what’s worse I paid them $800 on the first repair visit.

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HORRIBLE experience. I have been having a few problems with my jeep renegade recently and took it to get some work done. My passenger side running daytime light is out and I have been having problems with my AC. I took it to get worked on at a different dealership where they changed the AC blower and tried to changed the bulb, but the new one instantly blew and then my blinker stopped working. I was advised to take it to the jeep dealership to get it worked on. When scheduling the appointment, I left a comment in detail about ... Read More

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Google - Jul 28, 2025

HORRIBLE experience. I have been having a few problems with my jeep renegade recently and took it to get some work done. My passenger side running daytime light is out and I have been having problems with my AC. I took it to get worked on at a different dealership where they changed the AC blower and tried to changed the bulb, but the new one instantly blew and then my blinker stopped working. I was advised to take it to the jeep dealership to get it worked on. When scheduling the appointment, I left a comment in detail about what my AC was doing because it only happens after driving the vehicle for an extended period of time at high speeds. Otherwise, if the car is idle the problem is not there and I made note of that. Brought my car in to get worked on and they claimed they “couldn’t find anything wrong with the AC ” and actually emphasized the blame for the air to be because of my air freshener, my phone stand, and the fact I had the vents turned towards the window. I have had those in my vents for years and have not had this problem until the start of this summer. I also know what it feels like when the air is blowing out. You can put your hand up to it and feel the air becoming weaker until it stops. But again, this only happens after driving for an extended period of time. I VERY MUCH made them aware of that detail but still is somehow my fault. My blinker still does not work and they expect me to drive my vehicle without it working. They do not know what they are doing and I will NEVER take my vehicle back.

Unfortunately absolutely terrible service. Had warranty work done to my transmission, they had my vehicle for 7 MONTHS. No communication throughout the 7 MONTHS. I did not know what the problem was when I took it in I had to call and ask what is wrong after weeks of waiting for a phone call, they tell me I need a new transmission. I said okay let’s get it done, months later I call again asking what’s going on, they say oh we can’t get you a transmission they are on back order. Okay then what are we going to ... Read More

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Google - Jul 16, 2025

Unfortunately absolutely terrible service. Had warranty work done to my transmission, they had my vehicle for 7 MONTHS. No communication throughout the 7 MONTHS. I did not know what the problem was when I took it in I had to call and ask what is wrong after weeks of waiting for a phone call, they tell me I need a new transmission. I said okay let’s get it done, months later I call again asking what’s going on, they say oh we can’t get you a transmission they are on back order. Okay then what are we going to do then? They say we can’t send it out to be rebuilt and it is a 2 week turn around. I say ok let’s do that and many months later I get a call that my vehicle is ready and to rush back to give them the loaned they loaned me. No apology when I picked it up, nothing just a snotty look from Rachel and a bunch of clueless desk guys staring yonder. Very disappointing all around.

This was the worst experience dealing with a Service Department from any dealership. Our company has (25) trucks in our fleet and we have purchased several vehicles from them. The sales portion was a good experience, cannot say as much about the service department. I would not recommend anyone to have their vehicle serviced here, nor will our company be sending any more of our trucks here. We normally deal with the West Herr branches but decided to try getting our trucks serviced here because they are close to our new office, big mistake. We will keep our service with the ... Read More

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Google - Jul 10, 2025

This was the worst experience dealing with a Service Department from any dealership. Our company has (25) trucks in our fleet and we have purchased several vehicles from them. The sales portion was a good experience, cannot say as much about the service department. I would not recommend anyone to have their vehicle serviced here, nor will our company be sending any more of our trucks here. We normally deal with the West Herr branches but decided to try getting our trucks serviced here because they are close to our new office, big mistake. We will keep our service with the West Herr dealers going forward. Extremely poor communication from scheduling to actually getting the service completed and we still do not know what they did aside from the paperwork that was handed to us when we picked the truck up. I have left a message for the Service Department manager over (24) hours ago and have yet to receive a return call. Extremely disappointed TRS Heating and Air Conditioning Inc.

They silly me a vehicle that rotted out in a few months. I asked them if they fixed a common problem with the vehicle I purchased 3 times. The salesman then insisted it was fixed. Never was fixed. Now they won't return my calls to come up with a solution

Not liking the wait of 2-1/2 hours for taking nail out of tire when I had an appt and no apology!!! Two days prior I called and was told to come in at 3 pm for a half hour visit, I got there and was told it would be an hour and a half wait. Then made the earlier 8 am appt and still waited 2-1.2 hrs. Not happy and most likely will take my Jeep elsewhere.

The salesman lied to me about the services provided for the life of the truck. Wasn't provided after only 1 oil change and treated very poorly. I will never go there again, and would advise anyone to stay away.

BUYER BEWARE!!! Seniors, Veterans and anyone beware!!! We purchased a Jeep Trailhawk XE in August 2024. This vehicle was in the shop multiple times for electrical issues, back up camera issues and we had poor service each time. We took the vehicle to a different dealership and there were too many issues for them to fix and we were told the purchasing dealer has to repair these issues. We even contacted the national Jeep Customer Care multiple times and they were of no help. We went back to Transitowne to get the repairs done and we were told we were not ... Read More

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DealerRater - May 12, 2025

BUYER BEWARE!!! Seniors, Veterans and anyone beware!!! We purchased a Jeep Trailhawk XE in August 2024. This vehicle was in the shop multiple times for electrical issues, back up camera issues and we had poor service each time. We took the vehicle to a different dealership and there were too many issues for them to fix and we were told the purchasing dealer has to repair these issues. We even contacted the national Jeep Customer Care multiple times and they were of no help. We went back to Transitowne to get the repairs done and we were told we were not welcome there and they wouldn’t fix the vehicle even though it was under warranty! We had no choice but to sell the unsafe vehicle and took a huge hit. The sales manager Travis Alessi was no help! We also discovered that there was a confidential report about this vehicle and that it had been in the shop 19 hours for electrical issues and Transitowne sold us the vehicle knowing it had problems! Then to top it off, not to honor the warranty was icing on the cake! Not a way to take care of supposed “valued customers”. They would not service the vehicle because we could claim Lemon Law. We also discovered that our sales document had numbers changed on it after we signed which our copy did not show. Isn’t that illegal???? Very disgusted with this dealership and their lack of professionalism….they took us big time!!!😡😡 Don’t let this happen to you!!!

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Terrible to deal wt I called in the am to confirm on a vehicle that was for sale that I wanted. I already had finance set up to purchase and apt to go out to test drive then I get a call in the afternoon form sales that the same vehicle i planned on purchasing was just sold .they never ask for a deposit or anything. Smh horrible not how u sell cars 😕

Be careful Seniors and Veterans!!!!! We have lived and served in the Church and in the US Air Force all over the United States and have never had as horrific experience as Transitowne hooked us into. Transitowne is lying in wait to take advantage of you. My wife and I stopped in simply to inquire if we were in good equity position to trade in our two vehicles. After some devious bait and switch plus a series of inappropriate confusing and high pressure sales tactics, we walked out of there so deep in negative equity that it will now take ... Read More

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Google - Mar 16, 2025

Be careful Seniors and Veterans!!!!! We have lived and served in the Church and in the US Air Force all over the United States and have never had as horrific experience as Transitowne hooked us into. Transitowne is lying in wait to take advantage of you. My wife and I stopped in simply to inquire if we were in good equity position to trade in our two vehicles. After some devious bait and switch plus a series of inappropriate confusing and high pressure sales tactics, we walked out of there so deep in negative equity that it will now take years of our retirement to pay off a huge loan. We drove home a new vehicle that was so misrepresented that it became a giant burden and a huge disappointment. Never have we been so manipulated and scammed, so we are putting a warning out to all veterans and seniors. Don’t trust them! If they will treat a Pastor and 100% Air Force Disabled Veteran like I was treated then they won’t stop anywhere. They sold us a Jeep Grand Cherokee EV that was tagged with a “Warnings Report”. The vehicle had electrical trouble from day one and could not be fixed. They would no longer service the vehicle, because I hurt their feelings by challenging them, even though it was in “warranty,” so we took it to another dealership. We discovered that no dealership will do warranty work on a vehicle with a “Warnings Report.” Next we called Jeep Customer Service and they also disrespected and disappointed us. They told us they would not help us, it was our problem because we signed the sales documents. What a classless company!!! Then I tried to Lemon Law the vehicle and discovered that the 9 repeat repairs and 19 days in repair bays do not count toward the Lemon because I hadn’t owned it during that time, and I needed one more repair for a Lemon. Transitowne would not honor the repairs so I was stuck with a EV that only got 17.6 mpg and a battery system that did not charge. And to add more injury, there was a failure to the braking and steering system that made it unsafe to drive. Transitowne told me I was not welcome at their dealership for service so we took a loss of over $25K to trade in a 7 month old piece of junk, that never should have been sold in the first place. I wonder how those people sleep at night or ever look at themselves in the mirror, and they even had the audacity to call me a liar. We are now safely in an F150 from Basil who willingly accepted the severely damaged electrical system junk. Thank you Basil! Please don’t buy from Transitowne and add a huge debt to your retirement. Steer clear of this dealership! And if you have problems don’t expect Jeep to help you, they don’t care either. Transitowne is not a respectable business and they lack integrity and honesty.